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Help centre

Got a question? Check out our help centre center for heaps of articles to help you get the most out of your Flip fibre service!

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Drop us a line

Our NZ-based team are ready & waiting to help with any query you might have. Send us a message and we'll get back to you ASAP!

Send us an email

Talk to us

It’s nice to hear a friendly voice at the end of the line, and even nicer to know that voice is only a few kilometres away.

General Enquiries

Monday to Friday

8am – 8pm

Saturday

8am – 5pm

Sunday, Easter Saturday & Public holidays

10am – 5pm

Tech Support

Monday to Friday

8am – 10pm

Saturday

8am – 8pm

Sunday, Easter Saturday & Public holidays

10am – 5pm

For media queries, please email us at mediaenquiries@vocusgroup.co.nz