Like everyone, our team is being impacted by Omicron and you may notice our wait times are a bit longer than normal. The best way to get in touch is via email and we will come back to you as soon as possible!.

Contact Flip

Help centre

Got a question? Check out our help centre for heaps of articles to help you get the most out of your Flip fibre service!

View help centre

Drop us a line

Our NZ-based team are ready & waiting to help with any query you might have. Send us a message and we'll get back to you ASAP!

Send us an email

Talk to us

It’s nice to hear a friendly voice at the end of the line, and even nicer to know that voice is only a few kilometres away.

General Enquiries

Monday to Friday

8am – 8pm

Saturday

8am – 5pm

Sunday, Easter Saturday & Public holidays

10am – 5pm

24 December to 4 January

10am - 8pm

Christmas Day

Closed

Tech Support

Monday to Friday

8am – 8pm

Saturday

8am – 8pm

Sunday, Easter Saturday & Public holidays

10am – 5pm

For media queries, please email us at [email protected]